Shopping Information

What Shipping Methods Are Available?

We use our regular delivery service for international shipping and it takes 7 – 14 days, we are open for special orders using delivery services such as Fedex, DHL and other shipping services.

How Long Will It Take To Get My Package?

Your order will arrive in about 14 – 30 days from order but can usually arrive sooner than initially estimated.

Do You Ship Internationally?

We serve orders from all over the world and provide free shipping for every order on our website.

What Shipping Methods Are Available?

We use international air and sea shipping for every order on our website.


Payment Information

What Payment Methods Are Accepted?

Payments can be made using a paypal payment gateway that allows our buyers to make payments using paypal, debit and credit cards

Is Buying On-Line Safe?

We prioritize customer satisfaction, and product quality. If the customer finds a product defect, please document it and give us a rebuttal. If approved, the customer will be offered a new product, discount for the next order, or cashback on customer shopping.

What Shipping Methods Are Available?

We use our regular delivery service for international shipping and it takes 7 – 14 days, we are open for special orders using delivery services such as Fedex, DHL and other shipping services.


Orders and Returns

How do I place an Order?

To place an order, customers are required to register first on our website, after that customers can place orders and pay for orders on our website

Do I need an account to place an order?

Yes, of course you need an account before placing an order on our website.

Who should I to contact if I have any queries?

You can contact us by email to contact@dowsow.com

How Can I Cancel Or Change My Order?

To cancel your order, you can contact us via hello@dowsow.com, if it is approved you can get a refund for the payment you made.

How Do I Track My Order?

To track your order, you can directly check the delivery receipt number that we provide or email to contact@dowsow.com

How Can I Return a Product?

You can return the product to our office in Indonesia, the address will be given to you when you contact us at contact@dowsow.com.